Our company insists on outstanding quality, value and service. Within 30 days, we guarantee that every item we sell will give you complete satisfaction or you may return it for a full refund. After 30 days, the item will be evaluated by a third party (repair service/consultant) and accepted for exchange or repair due to manufacturer's defects only. Original shipping and handling charges are nonrefundable, except in the case of manufacturer's defects of freight damage. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from the our company.

Returning a Purchase

Mail your purchase back with the return form and label included with your shipment or obtain a return merchandise authorization number by calling (707) 838-0220. Please allow 14 business days from the day you return your package for your return to be credited or exchange made (see Satisfaction Guarantee.) If you no longer have the return form, please send your package prepaid and insured to the following address:

Attention: Customer Returns
A to Z Needlepoint
9078 Windsor Road
Windsor CA 95492

Be sure that the return form and label or the RMA number is clearly displayed on the outside of your package. Also make sure to include your name, address and daytime phone number. All packages that do not either display a RMA number or a return form and label will be refused and sent back to the sender at the senders expense.